Terms of Service

Last updated: April 12, 2026

1. Agreement to Terms

By accessing or using the ClearAct platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

ClearAct provides a self-serve software platform designed to assist organizations with EU AI Act compliance. The Service includes AI system inventory management, risk classification tools, AI-powered document generation, compliance dashboards, and PDF export functionality.

Important: ClearAct is a compliance assistance tool, not a legal service. The Service does not constitute legal advice. You should consult qualified legal counsel for specific compliance questions related to the EU AI Act.

3. Account Registration

To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

4. Subscription and Billing

ClearAct offers subscription-based pricing plans. By selecting a paid plan, you agree to pay the applicable fees. All plans include a 7-day free trial period. Subscriptions automatically renew at the end of each billing period unless canceled prior to renewal.

  • Fees are billed in advance on a monthly basis.
  • You may cancel your subscription at any time through the Stripe customer portal or by contacting us.
  • Refunds are not provided for partial billing periods.
  • We reserve the right to modify pricing with 30 days' advance notice.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
  • Attempt to gain unauthorized access to any part of the Service, other accounts, or related systems.
  • Reverse engineer, decompile, or disassemble the Service.
  • Use the Service to generate false or misleading compliance documentation.
  • Share your account credentials with unauthorized third parties.
  • Use automated scripts or bots to access the Service without our prior written consent.

6. Intellectual Property

The Service, including its software, design, logos, and documentation, is owned by ClearAct and protected by intellectual property laws. You retain ownership of all data you input into the Service and all compliance documents generated for your organization.

You grant ClearAct a limited license to process your data solely for the purpose of providing the Service. We will not use your data for any other purpose without your explicit consent.

7. AI-Generated Content

The Service uses artificial intelligence (Claude by Anthropic) to generate compliance documents. You acknowledge and agree that:

  • All documents produced by the Service are generated by AI and may contain errors, omissions, inaccuracies, or outdated information.
  • AI-generated documents do not constitute legal advice and are not a substitute for consultation with a qualified legal professional.
  • You bear sole responsibility for reviewing, verifying, editing, and approving all generated documents before use or regulatory submission.
  • ClearAct does not guarantee that AI-generated documents will satisfy any or all regulatory requirements under the EU AI Act or any other regulation.
  • You must not submit AI-generated documents to any regulatory authority without prior review by a qualified legal professional.

8. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR). Your data is encrypted in transit and at rest. We implement row-level security to ensure complete tenant isolation.

9. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform maintenance or updates that temporarily affect availability. We will provide reasonable notice of planned downtime when possible.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Exclusion of consequential damages: ClearAct shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, regulatory fines or penalties, or costs of procurement of substitute services, regardless of the theory of liability.
  • Liability cap: ClearAct's total aggregate liability for all claims arising from or related to the Service shall not exceed the total fees actually paid by you to ClearAct in the twelve (12) months immediately preceding the event giving rise to the claim.
  • AI content disclaimer: ClearAct makes no warranties, express or implied, regarding the accuracy, completeness, or fitness for purpose of any AI-generated content. All AI-generated documents are provided "as is" without warranty of any kind. You acknowledge that such documents are not legal advice and require independent professional review before any regulatory submission.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ClearAct does not warrant that the Service will ensure your regulatory compliance.

12. Indemnification

You agree to indemnify, defend, and hold harmless ClearAct, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use of the Service, including any documents generated, edited, or submitted using the Service.
  • Your submission of AI-generated documents to any regulatory authority or third party without adequate professional review.
  • Any claims by third parties arising from your reliance on AI-generated content.
  • Your violation of these Terms or any applicable law or regulation.

13. Termination

Either party may terminate this agreement at any time. Upon termination, your right to access the Service ceases. We will retain your data for 30 days after termination, during which you may request an export. After this period, your data will be permanently deleted.

14. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany. Any disputes shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany, unless mandatory consumer protection laws require otherwise.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Contact

For questions about these Terms, please contact us at legal@clearact.ai.